RETURNS & EXCHANGES POLICY

COVID-19: We understand you may not be able to arrange a return as a result of your local public health regulations. In such cases, we will be flexible in accepting late returns: the period in which a return may be requested will be extended to 30 calendar days from the receipt of your order.

• The return must be requested within 30 days of the delivery date
• The item must be in its original, unused, unaltered and unwashed condition
• The item must be returned with the tags and packaging in their original condition

Please note: Final Sale items are not eligible for return.

Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

IFIK reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to assist you with the return process, stating your order number, the item(s) to be returned and the reason for the return. And possibly a photo confirmation

Returns

To initiate a return, you can contact our Customer Care team to assist you with the return process. IFIK adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Guest Orders: If you placed your order as a guest, you must create an IFIK account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.

International Returns

International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.

Please follow this step-by-step guide to initiate a return authorization:

Step 1 - Log in to your IFIK account and access your ‘Order History’ 

Step 2 - Request a return authorization (RA) to contact@ifik.us

Step 3 - A return instructions will be sent to the e-mail address associated with the order.

Step 4 - Follow the instructions and coordinate the return with your local postal service.

Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.

Exchanges

IFIK does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

Refunds

Once the returned merchandise has been quality checked and approved, IFIK will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.

Please note: No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

Frequent Returns

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.

IFIK reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.